Design for success of the practice management system: a review of Tharon Howard's "Design to prosper"

Teamwork is considered the weakest link in most medical practices. Teamwork is important not only to do the job, but also to expand your practice, because patient perception of teamwork is one of the two key factors in generating references (the second factor is their experience). Therefore, the UI for medical visitor management system must be designed for teamwork.

This article extends and concludes my previous reviews of two books on design: "Designed by Everyday Things" by Donald Norman and "Designing with the Mind in Mind" by Jeff Johnson. Both books emphasized the importance of the conceptual model, consistency and responsiveness. It turns out that understanding the conceptual model does not necessarily mean control, and Norman and Johnson's books do not concern the design of complex software products that allow teamwork or competition.

Think about how you learned to play chess. Someone explained to you "a farmer goes like this and a gentleman goes like this. Your goal is to control the king." So did you know how to play? Could you assess your situation, opportunities and risks? Could you create an improvement strategy? Chess requires years of practice to learn to play well.

As far as social networks and online communities are concerned, the concepts of walls, comments, sharing and pleasing self-explanations, and millions of people of different ages and cultures have no problem understanding the basic conceptual model. However, only a few networks are working and growing, while most have not survived their first six months.

Tharon Howard - "Design to Thrive"

Tharon Howard is a professor at Clemson University and director of his usability testing facility. His book "Design to Thrive" focuses on what motivates people to join, stay and grow in an online community or social network, and formulates four principles of strategic design to build successful online communities:

Remuneration: people do not become members of a social network without a clear benefit. The most important compensation you have to offer is the experience.
Influence is found in a community when its members believe they can control or shape policies, procedures, issues and standards. Different types of membership, visitors, newbies, regular customers, executives and seniors have different needs for influence.
Related are techniques and mechanisms that help members of the community develop a sense of "social presence," a sense that they belong to the community that identifies with it and shares a bond with its members. Shared mythologies, history of origin, initiation rituals, symbols, codes, rituals and brand identity contribute.
Meaning: To be considered significant, your community must be recognized, established as a "place to go" to reach the goals of its users, valued by the people its users respect, populated by serious and passionate people in their field, characterized as a reliable brand for its users. The importance of your community is in the story you tell when you invite people to participate, in the achievements of the members, in the shared videos, and in the wins that have been won.